Return Policy

New books are eligible for return within 14 days of purchase if they remain in new, unused condition, and are accompanied by the receipt.  eBooks and used books are final sale, as are custom pubs and technology.  

Please read full return terms and conditions below:

1.  Printed Books sold as NEW are returnable within 14 days of purchase with receipt - with the following conditions and exceptions.  Please note the non-returnable items list below. 

• Returned books must be in unopened, unread, unmarked condition.
• Returned books must be in original packaging- shrink-wrapped packages must be un-opened.
• *Noted Exceptions: this does not include eBooks/access codes, or custom publications.
• Extended returns for dropped W24 courses until Feb 26th 2024.  Proof of drop is required and all other return conditions apply.
• Remote (shipped) returns require return authorization prior to shipping returns (Call or email to arrange a return auth number for your book).
• All items purchased after 40th class day are final sale (for W24 that is March 8th 2024)
• We reserve the right to refuse any returns that do not meet our policy.
• Refunded amounts will be credited to original purchasing card or tender, or to a store gift card
• Returns on items paid by cheque will be granted between the 10th and 14th day after purchase.

2.   Non-returnable items:   USED books, CUSTOM publications (includes lab manuals, coursepacks, repro books), eBooks (includes all digital access codes), Technology (includes iClickers, Dvds, CDs, calculators).   If there is a problem with any of these items please let us know within 48 hours of purchase.

3.  Please check purchases and receipt for accuracy and let us know within 48 hours if there is a mistake with the order.   Do not open or use anything that might need to be returned.   

4.  We understand that stuff happens.  Should you feel you have a compelling reason to return something outside of policy please email us (books@bookstore.coop), explain the situation and ask what is possible. 

To request a return, please stop by the store with the book and relevant receipt within the described time parameters, and with the purchasing card.  Should you not be in the area and need to mail a return back to us you will need a return authorization number:

For return authorization please email books@bookstore.coop:  Please use subject line 'return request' and add your name.  Please indicate in email what the item is, why it needs to be returned and a copy/photo of your receipt or order confirmation.  We will contact you with further questions or instructions.  Thanks.

Any other questions please contact us.  Thanks.